Welcome to Virtual Clinic

How Virtual Clinic works

Provided through three user friendly apps, the five services are aligned with our Be Well. Get Better. Be Supported. wellbeing framework and can be accessed by employees whenever they need them.

Be Well
Get Better
Be Supported

By actively managing employees wellbeing

Day-to-day health and wellbeing support, including counselling

The Spectrum.Life app provides instant access to on-demand health and wellbeing services, where employees can access in the moment support from highly qualified counsellors. They'll also have access to a wide range of tools and resources to help manage their day-to-day wellbeing, whenever and wherever they want.

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An introduction to Virtual Clinic video
When accident or illness strikes

Virtual GP, Mental Health and Physiotherapy Service

The Health365 app from Teladoc Health is designed to help employees manage their health by providing fast and direct access to a Virtual GP, Mental Health and Physiotherapy service. Available 24/7, employees and their immediate family have access to medical and wellbeing support in the moments that matter.

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With ongoing wellbeing support for long-term conditions

Long-term chronic condition support

The CONNECTPlus app with HCI Digital helps employees self-manage one or more specific long-term health conditions, including their general health and wellbeing. It aims to empower employees to take control of their own care.

This service has been created with the help of NHS clinicians and patients to help towards managing the following conditions and illnesses: Cancer, Multiple Sclerosis (MS), Type 2 diabetes, Stroke, Long Covid and Rheumatoid Arthritis.

In addition to the above conditions, CONNECTPlus provides access to tools and resources for employees to help mange their general wellbeing.

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Virtual Clinic FAQs

Who can access the service

Virtual Clinic is included with all Group Income Protection policies.

Many of the services within Virtual Clinic can be used by all employees, whether they're covered by us or not, as well as their immediate family.

Virtual GP, Mental Health and Physiotherapy Service – Employees covered by our Group Income Protection and their immediate family can access the Health365 app from Teladoc Health.

Day-to-day health and wellbeing support – All employees and their immediate family can access the Spectrum.Life app.

Long-term chronic condition support - Employees covered by our Group Income Protection and their immediate family can access the CONNECTPlus app.

The definition of immediate family where applicable, may differ between the services.

Is there any cost?

How do employees access the service?

How to promote this service to employees

We've created a ready made communication toolkit to help employers drive awareness and engagement with these valuable services. It will also help to ensure employees can receive the right support at the right time.