What to expect

Appeal reviewed icon

Tell us who has died

Complete and send us the relevant claim forms.

Appeal icon

Claim reviewed

We’ll let you know if we need any more details. An original death certificate isn’t usually needed.

Simple claims icon


Once accepted, lump sum payments are usually made within 5 working days. 

Payments made in 2023


Total paid


Average claim payout

How to claim

Need help?

Group protection claims team

0345 026 0094
and choose option 3


Claims appeals

If an employer disagrees with a decision we make about a claim, they can appeal.

About claims appeals

Contact us

Employer queries


0345 072 0751

Lines are open from 9am to 5pm Monday to Friday.

We may record and monitor calls.