Make a Group critical illness cover claim
What to expect
Tell us who the claim is for
Complete and return the claim form.
Claim reviewed
We will contact the person covered and their doctor for more details.
Payment
Accepted claims are usually paid to the person covered within 5 working days.
Tell us who the claim is for
Please complete and return the online claim form
Claim reviewed
When we receive the claim form we will contact the person who the claim is for and ask them to complete a member claim form. They’ll be able to complete this online if we’re provided with their personal email address on the claim form. If the claim is for an employee’s child, we’ll contact the parent we’re covering.
We’ll assess the information we receive to check if further details are required to support the claim.
Payment
Payment is made to the person who the claim is for, usually within 5 working days of a claim being accepted. If it’s a child, we’ll pay the employee we’re covering.
Need help?
Group protection claims team
0345 026 0094
and choose option 3
Claims appeals
If an employer disagrees with a decision we make about a claim, they can appeal.