Group Life Insurance Claim

What to expect

Tell us who has died

Complete and send us the relevant claim forms.

Claim reviewed

We’ll let you know if we need any more details. An original death certificate isn’t usually needed.

Payment

Once accepted, lump sum payments are usually made within 5 working days.

Payments made in 2023

£249.4m

Total paid

£181,104

Average claim payout

How to claim

Tell us who has died

For Mastertrust schemes, complete the Mastertrust claim form (1.4mb pdf) and return it with a copy of the employee’s expression of wishes if available.

For Non-Mastertrust schemes, complete Non-Mastertrust claim form (289kb pdf).

For Dependants’ pension claims, complete the Standard life assurance and dependants’ pension benefit claim form.

If you’re unsure which form you need to complete, please contact us. This will help prevent delays with your claim.

Claim reviewed

Wherever possible we’ll use the Government Death Register online service to support the claim, so we may not need the original death certificate. We’ll let you know if it’s needed.

Payment

Once we’ve received all the relevant information and the claim is accepted, our experienced claims team aim to make a lump sum payment within 5 working days or start dependants’ payments at the next agreed payment date.