Specialist Claim Support
Legal & General and Me
Our Legal & General and Me campaign puts a spotlight on our customer's employees and our colleagues. The campaign provides a personal insight into the value our support provides in the moments that matter most.
It also showcases the passion and purpose of our colleagues here at Legal & General Group Protection, and how we work together to provide the ‘Legal & General difference’ that employers and their employees deserve.
The Legal & General difference
Colleagues from across the Group Protection and individual retail business provide a personal view on the service they provide and talk about their role in providing the ‘Legal & General difference’, when it comes to helping employees that become long term absent from work due to illness or injury.
David - ‘It's not just a case of a one-stop shop’ / 21 Sep 2022 /
Kevin - ‘I’m proud that we actually do go that extra mile’ / 21 Sep 2022 /
Becky - ‘We’re really invested in driving brilliant outcomes for customers’ / 21 Sep 2022 /
David - ‘It's not just a case of a one-stop shop’ / 21 Sep 2022 /
The support we provide
Meet Sarah
Sarah is one of our Group income protection claimants. Sarah was a Clinical Researcher, planning and running large scale clinical trials for a wide range of medical conditions, including Cancer. She held a high-level, high-pressure job for many years. Sarah kindly agreed to talk to us about the events that happened in her life that contributed to her becoming absent from work and how the support from Legal & General helped.
Meet Emma
Emma shares her experience of the care and support she recieved from Legal & General, through her employer having a group income protection policy with us. Emma was diagnosed with Diabetic Retinopaphy, which severely affected her eyesight. As a result, Emma suffered from recurring haemorrhages in both eyes, had to undergo two surgeries and became long term absent from work.
How our employees make a difference
Meet Nuriye
Nuriye’s experience from her time as a Group Income Protection Claims Assessor at Legal & General. Nuriye talks about the parts of her role she was proud of, and how she felt we made a difference to employee's lives, with regards to taking the stress away from them when they’re going through tough times in their lives.
Our outcomes focussed approach to health and wellbeing
We’re extremely proud of our outcomes focussed approach to health and wellbeing, and in particular, the support we provide to long term sick or injured employees, in enabling them to get better and, where possible, return to work.
Under our Group Income Protection Get Better pillar, employees can be supported by an extensive range of vocational rehabilitation services. Our expert team build a care pathway around the individual by tailoring support to the employee’s needs and circumstances. We see the person – not the illness. Where appropriate, we'll fund support without the need for a GP referral or NHS waiting lists.
Full range of rehabilitation services
Provided through our Group Income Protection
| Mental health care pathway |
From mental health training for line managers to clinical assessment and return to work planning, we understand the importance of early intervention to support workplace mental health. |
| Work related stress care pathway |
Provides employees with the right support to help them through stressful times in their lives. |
| Neurodiversity pathway |
Having a neurodiverse condition can impact an employee’s mental health so it’s important that employers have the right access to support for their employees. |
| Cancer care pathway |
Helping employees access the right support during cancer treatment and recovery. Provides quick and easy access to resources, from counselling to creating a tailored return to work. |
| Musculoskeletal care pathway |
Helps to minimise risks for employees and build in systems for early reporting of symptoms, proper treatment and suitable rehabilitation. |
| Relapse prevention |
Employees receive access to an online 12-month mental health relapse prevention programme following a return-to-work intervention. It includes information, modules and resources to help employees stay well. The aim is to maintain recovery, help them monitor their wellbeing, and take action when needed. |
Group Income Protection Case Studies
Musculoskeletal rehabilitation
Amanda’s employer contacted us when she underwent a second knee replacement. Aged 52 and working as a Personal Assistant in a financial firm, Amanda had a history of arthritis.
Returning to work after cancer
Ellie was aged 27 and working as a Product Support Technician when diagnosed with Non-Hodgkin B Cell Lymphoma. As a young, active person, this news came as a shock.
Anxiety and depression
Graham, who worked as a Finance Manager, had been unable to work for several weeks when we received notification of his absence. An Occupational Health report recommended that he receive Cognitive Behavioural Therapy (CBT).
Work related stress
Rob felt unable to work due to stress when involved in a dispute with his senior manager. We were notified about his absence when he had been off work for a month.
Early intervention with our Group Income Protection
Early Intervention
Our early intervention and rehabilitation is designed to support employees at the earliest opportunity to facilitate their recovery before a claim becomes payable, typically within six months of a long-term absence being notified to us.
Virtual Clinic
Employees are the centre of any business, giving them direct access to wellbeing support specific to their needs is crucial for a healthy and productive workforce. Our Virtual Clinic gives employees access to five core health and wellbeing services.
Our group income protection return to work performance
734
In 2023, our active intervention enabled 734 employees to return to work within the deferred period.
381
A further 381 employees were able to return to work, following a period of benefit and with the help of our active intervention.
1,639
We arranged and paid for 1,639 psychological and physiotherapy treatments.
Group protection claims payments 2022
Contact us
Adviser queries
0345 026 0094
Lines are open from 9am to 5pm Monday to Friday.
We may record and monitor calls.