Second medical opinion, nurse support and medical concierge

Medical concierge is a global treatment sourcing solution. The service allows the employee we’re covering and their immediate family members*, to focus on their specific treatment and medical requirements whilst the Case Manager at Medigo does all the liaising and coordination to deliver the treatment plan.

The medical concierge service will:

• Review the individual's proposed treatment plan and supporting medical documents
• Talk to the individual or their representative about their treatment options, preferred location of treatment (UK or abroad), and treatment budget
• Search and present up to three quotations for treatment
• Book the treatment with the chosen provider (UK or abroad)
• Provide telephone support throughout the period of treatment
• Support with arrangements including flights, ground transport, accommodation, and interpreter services if needed
• Provide help with visa applications if needed

The service is available for most conditions. Exclusions may apply for certain high risk and cosmetic procedures.

The individual is liable for all payments for treatment and associated travel and logistics costs.

Medigo work hard to provide assurance of quality and a fair price which in most cases will be better than the prices available on a direct basis. This is largely thanks to preferential commercial terms negotiated by Medigo with its providers, as well as rigorous cost containment process that ensures fair pricing and billing in accordance with local regulations.

Medical Concierge can be accessed by calling 020 3871 8760 or by registering  online by visiting our portal page.

The diagnosis of a health condition or injury can be an unsettling time. That’s why Medigo’s professional and personalised Nurse Support Service will be on-hand to provide a virtual service by offering practical, emotional support to employees if they receive a referral from a GP to a clinical specialist. The nurses provide on-going care every step of the way during the illness for employees we’re covering and their immediate family members*.

No question is too big or too small. The nurse team can help the individual with many issues:

• Have they been given a diagnosis that they’d like to talk through?
• Have they been given some results that they don’t understand?
• Have they booked a break away and realised they’ve left their medication at home?
• Do they need practical support finding medical equipment or accessories to aid their recovery or help them cope with their condition?

The service is not available for existing chronic conditions, mental health problems, cosmetic procedures or General Practitioner related services.

Nurse Support services can be accessed by calling 020 3871 8760 or by registering online by visiting our portal page.