Make a Group life insurance claim

1. Notify us about a claim
Claims can be made by completing the relevant claim form:

• Standard Life Assurance and Dependants’ Pension Benefit claim form
• Mastertrust claim form (712kb pdf)
• Notice of death claim (partners) (163kb pdf)
• Voluntary Life Assurance Plan spouse/partner’s death claim (627kb pdf) 

2. Online death registry
Wherever possible we’ll use the Government Death Register online service to support the claim, so we may not need the original death certificate.

However, the online service is limited, and we will need an original certificate confirming death in any of the following circumstances:

• the employee died outside the UK
• the claim form is sent within 10 working days of the death being registered
• only a coroner’s interim certificate has been issued
• the policy is set up to pay through our Group Life Mastertrust or
• the total benefit claimed in respect of the employee is £1.25m or higher.

The claim form will confirm if we need an original death certificate. If it is needed, we require the original as it’s not possible to use a copy as evidence of death.

3. Claim payments
Once we’ve received all the relevant information and the claim is accepted our experienced claims team aim to pay Group Life claims or begin Dependants’ Pension payments within 5 working days.